محصولات
Hospitality: A Social Lens (Advances in Tourism Research) - Original PDF
Hospitality: A Social Lens (Advances in Tourism Research) - Original PDF
نویسندگان: Conrad Lashley, Paul Lynch, Alison Morrison خلاصه: Hospitality: a social lens follows on from the unique contribution made by In Search of Hospitality: theoretical perspectives and debates. It progresses debate, challenges the boundaries of ways of knowing hospitality, and offers intellectual insights stimulated by the study of hospitality. The contributing authors provide tangible evidence of continuing advancement and development of knowledge pertaining to the phenomenon of hospitality. They draw on the richness of the social sciences, taking host and guest relations as a means of studying in-group and out-group relations with and between societies.
Empowerment: HR Strategies for Service Excellence: HR strategies for service excellence (Hospitality, Leisure and Tourism) (Hospitality, Leisure and Tourism) - Original PDF
Empowerment: HR Strategies for Service Excellence: HR strategies for service excellence (Hospitality, Leisure and Tourism) (Hospitality, Leisure and Tourism) - Original PDF
نویسندگان: Conrad Lashley خلاصه: Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
Timeshare Resort Operations: A Guide to Management Practice (Hospitality, Leisure and Tourism) - Original PDF
Timeshare Resort Operations: A Guide to Management Practice (Hospitality, Leisure and Tourism) - Original PDF
نویسندگان: Randall Upchurch, Conrad Lashley خلاصه: This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year.
Business Development in Licensed Retailing: A Unit Manager's Guide (Hospitality, Leisure and Tourism) - Original PDF
Business Development in Licensed Retailing: A Unit Manager's Guide (Hospitality, Leisure and Tourism) - Original PDF
نویسندگان: Conrad Lashley, Guy Lincoln خلاصه: 'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. This book: ·Forms the basis of a complete course for a unit manager's development.·Provides an overview of the range of skills needed for effective unit management.
Franchising Hospitality Services (Hospitality, Leisure and Tourism) - Original PDF
Franchising Hospitality Services (Hospitality, Leisure and Tourism) - Original PDF
نویسندگان: Conrad Lashley, Alison Morrison خلاصه: 'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others. an insight into the national and international activities of franchise operations within the hospitality service sector and the business dynamics associated with franchising in this contextidentifies examples of best practice from the point of view of both franchiser and franchiseea holistic understanding of all issues involved by showing them in a real life context

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