موضوعات
آموزش و پرورش
ادبیات و زبان
پزشکی، دندانپزشکی و داروسازی
تاریخ و جغرافیا
داستان و رمان
دیگر
دین و فلسفه
روانشناسی
ریاضیات و آمار
سلامتی، تناسب اندام و رژیم غذایی
شیمی و پلیمر
علوم اجتماعی و حقوق
علوم زیستی و بیوتکنولوژی
فیزیک و نجوم
کامپیوتر و اینترنت
کتابهای کودکان و داستان
کسب و کار و اقتصاد
کشاورزی و دامپزشکی و غذا
معماری
مهندسی و فناوری
هنر و تئاتر
محصولات
Embracing Your Father: How to Build the Relationship You Always Wanted with Your Dad - PDF
نویسندگان: خلاصه: An expert in father-daughter relationships shows daughters how to forge a new path to communication with their fathers Psychologist Linda Nielsen shows readers how every daughter can transform her relationship with her father--if she is willing to be the adult who does the emotional embracing rather than the angry, hurt little girl waiting for Daddy to embrace her. Based on her popular Fathers and Daughters course--the first in the country devoted to exploring father-daughter relationships--Nielsen shows every woman how to: Go first and initiate a better relationship Examine her expectations regarding her relationship with her father Cultivate self-reliance Get to know her father as a person Explore her mother's role in the relationship Stay connected, even through divorce
How You Do... What You Do: Create Service Excellence That Wins Clients For Life - PDF
نویسندگان: خلاصه: Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It's that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients. In this breakthrough book, customer service expert Bob Livingston gives you practical tools for transforming your approach to serving clients by strengthening “how you do what you do.” Whether you're a business leader, a client service executive, a sales manager, or an individual, you can differentiate yourself from competition by adopting Livingston's simple yet proven roadmap for achieving Service Excellence. In How You Do . . . What You Do, Livingston imparts a clear, step-by-step blueprint for transforming your culture, attitudes, and behaviors by illustrating how to: Develop and live your Purpose and Values Understand your clients' soft needs, and create plans to satisfy them Seek continuous improvement by stimulating creativity and innovation Keep your service-oriented culture growing Create a passion for Service Excellence Livingston draws upon a lifetime of experience in which he has achieved measurable success helping many companies shape their service cultures--most notably CROSSMARK, an international consumer products sales and marketing agency, whose remarkable transformation stands out as one of the strongest proof statements for this methodology. Throughout, Livingston benchmarks other great companies renowned for their service excellence, including Accenture, Henry & Horne, ECRM, The Nielsen Company, TBWA\Worldwide, Four Seasons, and many others. Properly executed, this compelling and inspirational approach to service virtually guarantees the client loyalty that will set you apart from competition, and distinguish you by How You Do . . . What You Do.
Live Sports Media The What, How and Why of Sports Broadcasting Second Edition - Original PDF
نویسندگان: خلاصه: xv Preface Athletic competitions have affected how people perceive life and their roles within social groups since the ancient Olympic Games began in Greece in 776 BC, and most certainly back even farther before recorded history. On the North American continent for more than 1,000 years, the game of lacrosse has affected the social rela- tions among groups of native people, their tribes, and their families. Before a game, people would meet for ceremonial feasts and agree upon the stakes and rules. These meetings helped develop relations between nations, families, and competitors. In some cases, tribes would play a game of lacrosse to settle disputes instead of taking up arms against each other in battle. Sport continues to be a powerful social force, disseminating and reinforcing the values that regulate how people behave, setting examples for how to go about attain- ing goals and determining acceptable solutions for problems. And it presents indi- viduals and groups with a means to escape from the reality of their daily lives, if only for a few hours, into a world of entertainment and celebration populated by talented, charismatic stars capable of remarkable performances, powerful leaders, and teams, all with their legions of adoring followers. The word “sport” itself came into English in the late 14th century as “disport,” meaning a diversion that carried one away from work or serious matters, a recreation or amusement. Its origin is in the Latin verb “portare,” to carry. When you imagine how difficult daily life would have been in the 1300s, any recreation or amusement must have been a relief and a welcome escape
Normalität und Fragilität Demokratie nach dem Ersten Weltkrieg - Original PDF
نویسندگان: خلاصه: Einleitung 9 Tim B. Müller | Adam Tooze Demokratie nach dem Ersten Weltkrieg Gibt es eine Geburtsstunde der modernen Demokratie? Die jüngste Forschung bietet Grund, zur Untersuchung dieser Frage in die erste Hälfte des 20. Jahrhunderts und insbesondere auf die Jahre nach dem Ersten Weltkrieg zu blicken. Das ist auch der Ansatz, den die- ser Band vorschlägt und verfolgt. Sein Thema ist das making of de- mocracy im Ersten Weltkrieg und vor allem nach 1918. Er begreift die Demokratie dieser Zeit konsequent als etwas im Entstehen Be- griffenes. Eine solche Lesart folgt aus einer vergleichenden, natio- nale Grenzen überschreitenden Betrachtungsweise. Aber damit wird die Vorgeschichte nicht ausgeblendet. Bereits im späten 19. Jahrhundert baute sich eine globale Demokratisie- rungswelle auf und machte sich ein weltweites Demokratisierungs- verlangen bemerkbar. Erweiterungen des Wahlrechts waren an der Tagesordnung, doch das allgemeine Wahlrecht lag für die meisten Gesellschaften noch fern. Diese ungleichen, aber gleichzeitigen Entwicklungen sind als »Demokratisierungsepisoden« bezeichnet worden. Die Demokratie wurde zur globalen Erwartung.1 Das gilt auch für traditionell als demokratisch geltende Gesellschaften, die jedoch erst in dieser Epoche entscheidende Demokratisierungs- schübe erlebten
Handbook of Meat, Poultry and Seafood Quality 2nd Edition - Original PDF
نویسندگان: خلاصه: A great need exists for valuable information on factors affecting the quality of animal related products. The second edition of Handbook of Meat, Poultry and Seafood Quality, focuses exclusively on quality aspects of products of animal origin, in depth discussions and recent developments in beef, pork, poultry, and seafood quality, updated sensory evaluation of different meat products, revised microbiological aspects of different meat products. Also, included are new chapters on packaging, new chapters and discussion of fresh and frozen products, new aspects of shelf life and recent developments in research of meat tainting. This second edition is a single source for up-to-date and key information on all aspects of quality parameters of muscle foods is a must have. The reader will have at hand in one focused volume covering key information on muscle foods quality.
Handbook of Laboratory Animal Bacteriology 2nd Edition - Original PDF
نویسندگان: خلاصه: The Handbook of Laboratory Animal Bacteriology, Second Edition provides comprehensive information on all bacterial phylae found in laboratory rodents and rabbits to assist managers, veterinary pathologists and laboratory animal veterinarians in the management of these organisms. The book starts by examining the general aspects of bacteriology
Mechanical Properties of Polymers and Composites - Original PDF
نویسندگان: خلاصه: This text, now in its second edition, offers an up-to-date, expanded treatment of the behaviour of polymers with regard to material variables and test and use conditions. It highlights general principles, useful empirical rules and practical equations; detailing the specific behaviour of many common polymers, the text: places emphasis on time and frequency dependence over temperature dependence; uses contemporary molecular mechanisms to explain creep, stress relaxation, constant strain rate responses and crazing; provides explicit equations to predict responses; supplies a discussion of large deformation multiaxial responses; compares statistical and continuum theories on the same data set; and updates stress-strain behavior and particulate filled systems.
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