Designing and Using Organizational Surveys: A Seven-Step Process - Original PDF
نویسندگان: Allan H. Church , Janine Waclawski , Allen I. Kraut
خلاصه: The survey process is a highly complex and situationally dependent one, in need of careful management. If poorly designed and administered, surveys can create disappointment and even disaster. Little has been written so far for those responsible for designing and implementing surveys in organizations.