WHY YOUR EMPLOYEE HATES YOU AND WHAT YOU CAN DO ABOUT IT - Original PDF
نویسندگان: Bruce L. Katcher
خلاصه: Employees today hate management. Hate is a very strong word. But, it’s true.Employees hate management because they feel they’re treated like children,and they don’t trust what management tells them. They feel underpaid, andthat they are being forced to shoulder more and more of the cost of their healthbenefits. And they believe their jobs are negatively impacting the quality of theirlife. Most feel powerless to do anything about these concerns. They’re fearfulof losing their jobs and believe that even if they were to find new employment,they would only encounter the same problems.How do I know this? I know it because as a management consultant since1983, I’ve accumulated an extensive database of how employees view theirwork and what organizations can do to improve the workplace. At the time ofthis writing, the Discovery Surveys, Inc. Normative Database© contains theresults from surveys we’ve conducted for 65 organizations representing theviews of more than 50,000 employees.Worker unhappiness is a problem for employees, to be sure, but it’s also aneven more serious problem for a company’s bottom line. While few employeeswill actually come out and tell management they’re unhappy, they insteaddemonstrate passive aggressive behaviors in ways that are harmful to thecompany. They keep good suggestions to themselves and intentionally do theleast amount of work possible. The worst part is that they refuse to fully committo the goals of the organization.Does management care? Are they listening to the cries of employees? Insome organizations, the answer is “yes,” but in most it’s “no.