Listen to Me, Listen to You: A Step-by-Step Guide to Communication Skills Training - PDF
نویسندگان: Mandy Kotzman, Anne Kotzman
خلاصه: This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-awareness, Communication Skills and Conflict Management. It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation; Self-esteem; Self-awareness and self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure.