Everything You Need for an NVQ in Management - Original PDF
نویسندگان: Julie Lewthwaite
خلاصه: Managing a business – or a department within a business – requiresa wide range of skills.You need to manage workloads,both your ownand that of your staff; you need to manage relationships; you need tomanage resources; and you need to manage yourself.Managing yourself is a good place to start.By looking at what you do,how you do it,and what you need to learn to enable you to do it better,you will develop as a manager.When you are acting as a manager,it is impossible to do so in a vacuum.Whatever you do,you will find yourself dealing with other people.Theymay be people within the company – members of staff,peers,or yourown manager(s) – or people from outside – clients,suppliers,or part-ners. No matter who they are, it is your responsibility to ensure thatyou forge a sound business relationship with each and every one.When I was first made responsible for managing people, I had littlework experience and no formal management training. It was tough.I made mistakes. I picked things up as I went along. My experienceechoed that of many people, both before and since.Whilst learningby doing is a recognised learning method, when you are practisingnew skills on people it can be an expensive one. Rather than facinga repair bill for the photocopier or the cost of replacing a spoiled batchof goods, you can be faced with a permanently broken relationship,along with all the upset that entails or,at worst,a gap (or gaps) in yourworkforce,which you then need to fill.Staff,like customers,are moreexpensive to replace than to retain. It follows that choosing to takea more formal approach to learning and developing your managementskills is a sound business decision.