موضوعات
آموزش و پرورش
ادبیات و زبان
پزشکی، دندانپزشکی و داروسازی
تاریخ و جغرافیا
داستان و رمان
دیگر
دین و فلسفه
روانشناسی
ریاضیات و آمار
سلامتی، تناسب اندام و رژیم غذایی
شیمی و پلیمر
علوم اجتماعی و حقوق
علوم زیستی و بیوتکنولوژی
فیزیک و نجوم
کامپیوتر و اینترنت
کتابهای کودکان و داستان
کسب و کار و اقتصاد
کشاورزی و دامپزشکی و غذا
معماری
مهندسی و فناوری
هنر و تئاتر
محصولات
May I Help You?: Great Customer Service for Small Business - PDF
نویسندگان: خلاصه: Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.
Because You Are My Son: What I Hope You Never Forget - PDF
نویسندگان: خلاصه: You'll Always Make Me Proud Because You Are My Son is a heartfelt letter of love from one proud parent. New York Times bestselling author Gregory E. Lang puts into words and photographs the unique ways mothers and fathers bond with their little boys and mold them into great men. As parents, nothing makes us more proud than watching our sons grow into strong, handsome, smart men. We revel in every first step, first smile, first sign of independence, and first grown-up decision, and we know we are learning, experiencing, and succeeding right along with him. Let this wise and warm book give voice to all the personal connections you have with your son and let him know how honored you feel to have him in your life. Because you are my son.
Healing a Friend's Grieving Heart: 100 Practical Ideas for Helping Someone You Love Through Loss - PDF
نویسندگان: خلاصه: A compassionate resource for friends, parents, relatives, teachers, volunteers, and caregivers, this series offers suggestions to help the grieving cope with the loss of a loved one. Often people do not know what to say—or what not to say—to someone they know who is mourning; this series teaches that the most important thing a person can do is listen, have compassion, be there for support, and do something helpful. This volume provides the fundamental principles of being a true companion, from committing to contact the friend regularly to being mindful of the anniversary of the death. Included in each book are tested, sensitive ideas for “carpe diem” actions that people can take right this minute—while still remaining supportive and honoring the mourner’s loss.
Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling - Original PDF
نویسندگان: خلاصه: Book Yourself Solid- now in paperback-is a complete instructional guide for startingn and growing a successful service business. It gives you simple, yet effective techniques for creating relentless demand and endless leads. It includes more than 200 proven marketing strategies for attracting new clients, earning more referrals, and building profitable, long-lasting professional relationships. If you want to take your service business to the next level, start here and Book Yourself Solid .
How to Read a Balance Sheet: The Bottom Line on What You Need to Know about Cash Flow, Assets, Debt, Equity, Profit...and How It all Comes Together - PDF
نویسندگان: خلاصه: Put the most valuable business tool to work for you! The balance sheet is the key to everything--from efficient business operation to accurate assessment of a company’s worth. It’s a critical business resource--but do you know how to read it? How to Read a Balance Sheet breaks down the subject into easy-to-understand components. If you're a business owner or manager, this book helps you . . . Manage working capital Generate higher returns on assets Maximize your inventory dollars Evaluate investment opportunities If you're an investor, this book helps you . . . Determine the market value of a company's assets and operations Predict future earnings and trends Assess the impact of capital expenditures Identify potential ''red flags'' before the crowd How to Read a Balance Sheet gives you the bottom line of what you need to know about: Cash Flow * Assets * Debt * Equity * Profit and how it all comes together.
Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work - Original PDF
نویسندگان: خلاصه: In Loyalty Myths , the authors have assembled 53 of the most common beliefs about customer loyalty – all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in platitudes; this book is the only one to validate each proposition with real data. Granted unprecedented access to customer records from a variety of multi-national corporations. Through these records, Ipsos Loyalty was able to precisely track the impact of this customer-centric construct on actual purchasing behavior. The authors’ findings and conclusions will stun business leaders around the world. The lessons learned from these provide a true guide for the proper use of customer loyalty.
Life Preservers: Good Advice When You Need It Most - Original PDF
نویسندگان: خلاصه: With wit, wisdom and uncommon sense, Dr. Harriet Lerner gives readers the tools to solve problems and create joy, meaning and integrity in their relationships. Women will find Life Preservers (more than 40,000 copies sold in hardcover) to be an invaluable motivational guide that covers the landscape of work and creativity, anger and intimacy, friendship and marriage, children and parents, loss and betrayal, sexuality and health and much more.
Red-Hot Sales Negotiation: Everything You Need to Know to Close Deals, Build Relationships, and Create Win-Win Outcomes - PDF
نویسندگان: خلاصه: Negotiation is a key skill for all salespeople. Great sales professionals need to be able to counter clients who are naturally trying to get rock-bottom prices, but at the same time maintain a good relationship, so the client will want to do business with them again. Negotiation is more than just closing a sale. It's the art of continuing a partnership that is successful for both parties. Red-Hot Sales Negotiation provides practical tips and strategies to help salespeople: Prepare in advance Ask Power Negotiation Questions to instantly draw out useful information Learn the difference between the customer's ''positions'' (what they're asking for) and the customer's ''interests'' (what they really want) Find a ''win-win'' solution. Red-Hot Sales Negotiation is a vital resource that enables readers to perfect their negotiation skills and take their sales into the stratosphere.
Master Writing for the SAT: What You Need for Test Success - PDF
نویسندگان: خلاصه: Master Writing Skills for the SAT prepares students for the SAT writing test with a detailed review of the English usage, grammar, and writing skills that are tested on the exam as well as expert test-taking strategies. Beginning with a diagnostic test to determine a student’s strengths and weakness, this book also includes a chapter of essay writing review—the essay, the writing process, writing an “Excellent” essay, types of essays, and advice for planning and writing the required essay. There is a comprehensive review of the multiple-choice section of usage and grammar. Students demonstrate their knowledge with practice questions at the end of each review chapter and four full-length practice tests. Unique ''Take It to the Next Level'' section offers further review and guidance for those who want to score even higher.
Find the Perfect College for You: 82 Exceptional Schools That Fit Your Personality and Learning Style - Original PDF
نویسندگان: خلاصه: A comprehensive approach to selecting a college that is in tune with a student's learning style, this guide offers a personalized, psychology-based approach to selecting the perfect university. Taking into account personal interests and personality types, this reference will help students and parents choose the most appropriate school from the listings of nurturing liberal arts schools, research-oriented universities, creative or spiritual campuses, and more. With accessible tables and simple descriptions of campuses and majors, college bound students and their parents will find self-assessments and suggestions for 82 well-known colleges.آیا کتاب مورد نظر هنوز بر روی سایت قرار نگرفته است؟ جای نگرانی نیست! کافی است بر روی گزینه سفارش کتاب کلیک کرده و درخواست خود را ثبت کنید. در کمتر از چند ساعت کتاب شما را آماده خواهیم کرد.