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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused - PDF
It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused - PDF
نویسندگان: Michael A Aun, Michale Aun, Jeffrey Gitomer خلاصه: Ruthlessly focus on what's convenient for customers, not what's convenient for youNinety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.Get proven steps to REALLY put your customer at the center of what you doDistinguish your business from the competition by understanding the principle that good sales ARE good serviceAuthor received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches dailyIt's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
You Can't Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits - PDF
You Can't Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits - PDF
نویسندگان: Ed Fuller خلاصه: You can't lead with your feet on the desk . . . or your brain on hold. Ed Fuller brings experience, intelligence, and heart to this inspiring guide to building relationships and the good things that follow when you do. The message is delivered in an engaging style that keeps you entertained and leaves you with lasting wisdom.—MICHAEL V. DRAKE, MD, Chancellor, University of California, Irvine"The world of tourism, hospitality, and hotels has become a very global, complex, and diverse industry. No one knows this better than Ed Fuller. In this thoughtfully written text, Ed is speaking to business students, managers, and executives of all industries through his rich experience in the global hotel industry. We have found many great examples within these pages of how we can conduct business better, and I would suggest that they are not only relevant in the United States but throughout the world."—ANDREW H. FEINSTEIN, James A. Collins Distinguished Chair and Dean, The Collins College of Hospitality Management, Cal Poly Pomona"The World Travel & Tourism Council services six continents. Ed's book will empower you to apply many of the principles that we employ globally, whether it's in Denver, Dubai, or D?sseldorf. These principles will give you a competitive edge in your markets immediately."—JEAN-CLAUDE BAUMGARTEN, President, World Travel & Tourism Council"Ed Fuller's generous layers of personal experiences and his crisp narrative make his stern message easy to understand. Take my advice, read his book before you take another plane on a foreign business trip. It will change the way you behave."—GEOFFREY KENT, founder and Executive Chairman, Abercrombie & Kent"Let me tell you what Ed's book isn't: it's not a primer on how to shake hands or fold your napkin in another country. It's an incredibly rich insight into leadership through well-earned personal relationships and experiences that American business executives need to embrace to succeed in the global economy."—ROGER DOW, President and CEO, U.S. Travel Association"Ed's book gives the student, manager, and executive practical experience in dealing with unique situations, new relationships, and creative problem-solving approaches that are broadly applicable in the business world, no matter where you live or whom you deal with. The insights will prove valuable to your personal growth."—ANDY POLICANO, Dean, The Paul Merage School of Business, University of California, Irvine
The Most Dangerous Business Book You'll Ever Read - PDF
The Most Dangerous Business Book You'll Ever Read - PDF
نویسندگان: Gregory Hartley, Maryann Karinch خلاصه: Hone your professional approach to a razor's edge using lessons from military and civilian intelligenceThe Most Dangerous Business Book You'll Ever Read brings expertise from military and civilian intelligence operations into your business life. It lays out hard-hitting interpersonal skills to raise your level of professional effectiveness and vanquish your competition.The Most Dangerous Business Book You'll Ever Read features former Army interrogator Gregory Hartley's unique system of profiling, formula for persuasion, and framework for establishing expertise quickly. Gregory makes his system concrete with case studies, tables, diagrams, and more.Question like a Polygrapher Sort Personalities like a Profiler Close a Deal like a Hostage Negotiator Interview like an Interrogator Network like a Spy Research like an Intelligence Analyst Decide like a SEAL Team-Build like Special Ops Take your career focus to the next level. Discover the skills they don't teach in business school with The Most Dangerous Business Book You'll Ever Read.
$700 Billion Bailout: The Emergency Economic Stabilization Act and What It Means to You, Your Money, Your Mortgage and Your Taxes - PDF
$700 Billion Bailout: The Emergency Economic Stabilization Act and What It Means to You, Your Money, Your Mortgage and Your Taxes - PDF
نویسندگان: Paul Muolo خلاصه: The book is an analysis of the controversial Emergency Economic Stabilization Act and explains in easy to understand language what the bailout bill means for individuals. $700 Billion Bailout answers questions such as:What does the bill say, exactly?Who is making decisions about how the $700 billion will be spent, and what does it mean now that the government is investing directly in our banks?Who’s footing the bill?What is the impact on homeowners, businesses, retirement, and taxes?Where do I put my money in the meantime?Veteran reporter Paul Muolo shows both the challenges and opportunities of the credit crisis and proposed bailout, including its impact on:Mortgages: While rates may be lower, there will be more fees imposed on mortgages. Lenders will be far more cautious in lending, and people who cannot meet their mortgages are likely to lose these homes. This may create a “contrarian” plays in foreclosures and vacation homes..Stocks and Other Investments: Is now the time to get into the stock market or is it safer to stick with CDs, bonds, and gold?Taxes: With the tax breaks, there will be less tax revenue leading to a huge shortfall to the government over the next few years.He will offer insight into these areas and many others, including how the structure of the bailout bill allows for unprecedented authority that has altered the financial landscape, perhaps permanently. Will the plan work, and how we can prevent this from happening again remains to be seen, but with $700 Billion Bailout Paul Muolo gives us a critical tool for deciphering perhaps the most sweeping piece of legislation since the Patriot Act.
Everything You Need to Know About Cancer in Language You Can Actually Understand - PDF
Everything You Need to Know About Cancer in Language You Can Actually Understand - PDF
نویسندگان: Janice VanCleave خلاصه: The perfect science fair idea books. Spectacular Science Projects Janice VanCleave's Magnets* How does a compass work?* What is a magnetic field?* How can you make a magnet with electricity?Janice VanCleave's Magnets includes 20 simple and fun experiments that allow you to discover the answers to these and other fascinating questions about magnets, plus dozens of additional suggestions for developing your own science fair projects. Learn about magnetic poles using a bar magnet, paper, and string; about magnetic force fields with a compass, a pencil, and a sheet of paper; and much more. All experiments use inexpensive household materials and involve a minimum of preparation and clean up. Children ages 8-12 Also available in the Spectacular Science Projects Series: Janice VanCleave's Animals Janice VanCleave's Earthquakes Janice VanCleave's Electricity Janice VanCleave's Gravity Janice VanCleave's Machines Janice VanCleave's Molecules Janice VanCleave's Microscopes and Magnifying Lenses Janice VanCleave's Volcanoes Janice VanCleave's Weather
Janice VanCleave's Electricity: Mind-boggling Experiments You Can Turn Into Science Fair Projects - PDF
Janice VanCleave's Electricity: Mind-boggling Experiments You Can Turn Into Science Fair Projects - PDF
نویسندگان: Janice VanCleave خلاصه: The perfect science fair idea books . Spectacular Science Projects Janice Vancleave's Electricity* How do you make a battery out of a lemon?* Can a magnet produce electricity?* How does a flashlight work?Janice VanCleave's Electricity includes 20 simple and fun experiments that allow you to discover the answers to these and other fascinating questions about electricity, plus dozens of additional suggestions for developing your own science fair projects. Learn about electric charges with a simple experiment using modeling clay and a plastic straw; about voltage using a bowl, paper towels, and a raw egg; about conductors with some clothespins, aluminum foil, and a flashlight bulb; and much more. All experiments are safe, use inexpensive household materials, and involve a minimum of preparation and clean up. Children ages 8-12 Also available in the Spectacular Science Projects Series: Janice VanCleave's Animals Janice VanCleave's Earthquakes Janice VanCleave's Gravity Janice VanCleave's Machines Janice VanCleave's Magnets Janice VanCleave's Molecules Janice VanCleave's Microscopes and Magnifying Lenses Janice VanCleave's Volcanoes Janice VanCleave's Weather
Millionaire Teacher: The Nine Rules of Wealth You Should Have Learned in School - Original PDF
Millionaire Teacher: The Nine Rules of Wealth You Should Have Learned in School - Original PDF
نویسندگان: Andrew Hallam خلاصه: The incredible story of how a schoolteacher built a million-dollar portfolio, and how you can too Most people wouldn't expect a schoolteacher to amass a million-dollar investment account. But Andrew Hallam did so, long before the typical retirement age. And now, with Millionaire Teacher, he wants to show you how to follow in his footsteps. With lively humor and the simple clarity you'd expect from a gifted educator, Hallam demonstrates how average people can build wealth in the stock market by shunning the investment products peddled by most financial advisors and avoiding the get-rich-quicker products concocted by an ever widening, self-serving industry.Using low cost index funds, coupled with a philosophy in line with the one that made Warren Buffett a multi-billionaire, Hallam guides readers to understand how the stock and bond markets really work, arming you with a psychological advantage when markets fall.Shows why young investors should hope for stock market crashes if they want to get richExplains how you can spend just 60 minutes a year on your investments, never open a financial paper, avoid investment news, and still leave most professional investors in the dustPromotes a unique new investment methodology that combines low cost index funds and a Warren Buffett-esque investment philosophyMillionaire Teacher explains how anyone can learn the ABCs of personal finance and strengthen their financial position.
The Consulting Bible: Everything You Need to Know to Create and Expand a Seven-Figure Consulting Practice - Original PDF
The Consulting Bible: Everything You Need to Know to Create and Expand a Seven-Figure Consulting Practice - Original PDF
نویسندگان: Alan Weiss خلاصه: Everything you need to know about building a successful, world-class consulting practiceWhether you are a veteran consultant or new to the industry, an entrepreneur or the principal of a small firm, The Consulting Bible tells you absolutely everything you need to know to create and expand a seven-figure independent or boutique consulting practice. Expert author Alan Weiss, who coaches consultants globally and has written more books on solo consulting than anyone in history, shares his expertise comprehensively.Learn and appreciate the origins and evolution of the consulting professionLaunch your practice or firm and propel it to top performanceImplement your consulting strategies in public and private organizations, large or small, global or domesticSelect from the widest variety of consulting methodologiesAchieve lasting success in your professional career and personal goalsThe author is recognized as "one of the most highly regarded independent consultants in America" by the New York Post and "a worldwide expert in executive education" by Success MagazineWhether you're just starting out or looking for the latest trends in modern practice, The Consulting Bible gives you an unparalleled toolset to build a thriving consultancy.
True Blood and Philosophy: We Wanna Think Bad Things with You (The Blackwell Philosophy and Pop Culture Series) - Original PDF
True Blood and Philosophy: We Wanna Think Bad Things with You (The Blackwell Philosophy and Pop Culture Series) - Original PDF
نویسندگان: William Irwin, George A. Dunn, Rebecca Housel خلاصه: When Amy Burley gives Jason Stackhouse a quick tutorialon the “circle of life” (you know, squirrels eating nuts, snakeseating squirrels, and so on), using the decor of Merlotte’s as avisual aid, he exclaims, “Jesus Christ, I want to lick your mind!”Our boy Jason may be better known in Bon Temps for hisgood looks and “sex abilities,” but it’s phrases like “lick yourmind” that draw fans to True Blood ’s most earnest, if sometimestragically misguided, seeker of life’s meaning and purpose (orat least his life’s meaning and purpose). In fact, “lick your mind”perfectly captures the blend of smarts and sensuality in the bril-liant, sexually charged HBO series that inspired us to producethe book you hold in your hands, True Blood and Philosophy
The Fast Food Diet: Lose Weight and Feel Great Even If You're Too Busy to Eat Right - Original PDF
The Fast Food Diet: Lose Weight and Feel Great Even If You're Too Busy to Eat Right - Original PDF
نویسندگان: Stephen T. Sinatra, Jim Punkre خلاصه: America is a fast-food nation, for better and for worse.Consider the typical weekday. The alarm goes offand the family’s bare feet start hitting the floor immediately.Everyone’s probably running a little late because they didn’tget enough sleep. (Americans sleep an average of seven hoursa night, down from nine hours a century ago.) Getting the kidsready for school requires a Herculean effort: brushing teeth,washing faces, and digging under the couch for overduelibrary books. Time for a quick bowl of cereal? Probably not.So you rush out the door with an empty stomach. Maybeyou’ll snatch something on the way—or just do without any-thing to eat until lunch.This frenetic pace doesn’t let up at work. There’s hardlysuch a thing as a lunch “hour” anymore. More likely you’llgrab food at a take-out joint near the office and wolf it downon the way to the bank or some other errand. Then it’s back to1I N T R O D U C T I O NGet Smarter, Get Slimmeron Fast Foodwork until quitting time maybe five, six, or seven hours later.At that point your blood sugar is crashing and the last thing onyour mind is cooking something from scratch. Ravenous andstressed-out from your day, you point the car to KFC orWendy’s or Burger King. You want something fast becauseyou’re practically starving and there’s still the kids’ homeworkto oversee, chores to do, and perhaps a game or your favoriteTV show to catch before crashing into bed.Fast food is so affordable and plentiful that millions ofNorth Americans eat it every single day—or many times aweek. We now eat on average five meals a week outside thehome, in addition to snacking on convenience foods. The aver-age adult consumes three hamburgers and four orders of friesevery week. On any given day, 25 percent of all people inNorth America eat a fast-food meal. It’s just so easy to hop inthe car, zip the whole family through the drive-thru, and havedinner over and done in ten or fifteen minutes. No cooking, nocleanup, no stress—with time left over for errands and maybesome TV, plus change from a twenty-dollar bill

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