محصولات
Are You Being Served?: New Tools for Measuring Service Delivery. - PDF
Are You Being Served?: New Tools for Measuring Service Delivery. - PDF
نویسندگان: Amin S., Das J., Goldshtein M. خلاصه: This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.
Easier than You Think..because life doesn't have to be so hard - PDF
Easier than You Think..because life doesn't have to be so hard - PDF
نویسندگان: Carlson R خلاصه: All of us are looking for ways to take control of our lives, whether in our relationships, our families, our work, our health, or our future plans. Daily challenges have a way of overwhelming us, making life harder than it needs to be. The good news is that the answers are out there. And they are Easier Than You Think. In the phenomenal bestseller Don't Sweat the Small Stuff, Richard Carlson taught millions of readers how to stop the little things in life from driving them crazy. Now, in Easier Than You Think, Carlson demonstrates how making simple yet effective changes can get our life back on course. With his unique blend of storytelling and advice, Carlson offers proven ways that even the smallest amounts of change can add up to become a fortune of difference in our lives.
The Ultimate Small Business Marketing Toolkit: All the Tips, Forms, and Strategies You'll Ever Need! - Original PDF
The Ultimate Small Business Marketing Toolkit: All the Tips, Forms, and Strategies You'll Ever Need! - Original PDF
نویسندگان: Goldstein B. خلاصه: The Ultimate Small Business Marketing Toolkit provides the hands-on guidance you need to implement an integrated sales and marketing program quickly and with minimum cost. Arming readers with dozens of tools and step-by-step instructions, it outlines proven strategies for reaching more customers, organizing the business, and maximizing revenue.
Unleashing the Power of Consultative Selling: Selling the way your customer wants to buy… Not the way you like to sell! - PDF
Unleashing the Power of Consultative Selling: Selling the way your customer wants to buy… Not the way you like to sell! - PDF
نویسندگان: Richard Grehalva, Richard Grehalva خلاصه: In the 1980’s, Consultative Selling revolutionized the way we sell by focusing on understanding our customer’s needs. Unleashing the Power of Consultative Selling will revolutionize how you sell today. Rich takes up-to-date communication technology, and applies it to understanding and selling to our customers– the way they want to be sold. Written for professional salespeople, this book offers strategies that are easily and quickly incorporated into existing sales models. It is a gem for any salesperson determined to take consultative selling to a new level.
Parlay Your IRA into a Family Fortune: 3 Easy Steps for Creating a Lifetime Supply of Tax-Deferred, Even Tax-Free, Wealth for You and Your Family - PDF
Parlay Your IRA into a Family Fortune: 3 Easy Steps for Creating a Lifetime Supply of Tax-Deferred, Even Tax-Free, Wealth for You and Your Family - PDF
نویسندگان: Ed Slott خلاصه: Ed Slott's book The Retirement Savings Time Bomb . . . and How to Defuse It taught Americans how to protect their hard-earned cash from the IRS's coffers. Now, ''America's IRA expert'' (Mutual Funds Magazine) returns with a bulletproof plan for ensuring your IRA's continued longevity, tax-favored, for generations.In Parlay Your IRA, Ed Slott shows you how to make the most out of your retirement plan. Slott's three-step strategy cuts through the tax laws and provides simple, easy-to-follow instructions for managing your IRA and other retirement income. Learn what you can do to parlay it into a fortune during your lifetime, and what you must do now to ensure that your beneficiaries will have all the options available to capitalize on the opportunity you've created for them to keep your money growing.Packed with strategies, tips, answers to frequently asked questions Parlay Your IRA into a Family Fortune offers real solutions to making the most of your retirement money.
Small Business in Paradise: Working for Yourself in a Place You Love - PDF
Small Business in Paradise: Working for Yourself in a Place You Love - PDF
نویسندگان: Molinski M خلاصه: Sound familiar? millions of americans find themselves in the same predicament. and at one time or another, many of them (you perhaps?) consider moving to some remote locale, living simply, and starting a business. The dream business, however, isn’t always the same. it may be a bar in Key west, a surf shop in costa rica, a winery in napa, or a ski shop in aspen, among many other possibilities. perhaps it’s not a new business that populates the dream, but a new locale—you visualize your accounting firm in vermont, your restaurant in maui, your dental office on bainbridge island, or your consulting firm just about anywhere. regardless, the dream may remain just that— a dream. for whatever reason, whether lacking funding, know-how, or just plain old energy, your plans may not have gotten off the ground. you stay in your job, and count the years to retirement. if you are feeling dissatisfied, you are certainly not alone. consider that a whopping three-fourths of u.s. workers are either actively or passively looking for a new job at any given time, according to the 2006 u.s. Job retention survey, conducted by the society for human resource management (shrm). for those who voluntarily left their jobs in 2006, the motivating factor was often less about money or career opportunities, and increasingly about the need for a change. “ready for a new experience” was the second biggest reason that employees left their jobs in 2006, according to the survey. That reason moved up from a distant fourth place just two years earlier. similarly, “career change” also moved up sharply, to fifth place in 2006 from eighth place in 2004.
If You're so Brilliant... how Come You Can't Identify Your Key Customers - PDF
If You're so Brilliant... how Come You Can't Identify Your Key Customers - PDF
نویسندگان: Cheverton P خلاصه: Key account management (KAM) is not a sales initiative, it is a business-wide process that must be managed and supported from the top. Here we have a book or all those involved in the management of key accounts, but uncertain about how these important customers are identified, selected and managed. In a clean, direct style, Cheverton cuts to the quick and shows how to achieve the core objectives of KAM: retain existing customers in a competitive environment; grow through acquiring new long term contracts; achieve global 'preferred supplier' status; manage customers serviced by several departments in a consistent way; create a customer intimate business; achieve operational excellence. 'Managing the future' Cheverton says is the purpose of KAM: achieving a realistic balance between objectives, the market opportunity and the resources available. Global cases, tools, techniques and exercises are all features of this inspired little book.
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively - PDF
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively - PDF
نویسندگان: Craig E. Runde, Tim A. Flanagan خلاصه: Becoming a Conflict Competent Leader combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward.
Blind Spots: Achieve Success by Seeing What You Can't See - Original PDF
Blind Spots: Achieve Success by Seeing What You Can't See - Original PDF
نویسندگان: Claudia Shelton خلاصه: Do you know why you're not getting a promotion, taking on new leadership roles, managing a team with top-notch effectiveness, or reaching your full potential in the workplace and in your personal relationships?Maybe it's what you don't see about yourself that's holding you back.
The Real Estate Entrepreneur: Everything You Need to Know to Grow Your Own Brokerage - PDF
The Real Estate Entrepreneur: Everything You Need to Know to Grow Your Own Brokerage - PDF
نویسندگان: Perotti C خلاصه: Make the transition from real estate agent to broker-owner and watch your income skyrocket!Endorsed as a Product Partner by the Council of Real Estate Brokerage Managers, The Real Estate Entrepreneur covers everything you need to know to launch your own successful real estate company. Drawing upon his two decades of real estate experience, Cliff Perotti covers everything from creating a vision for your company and building your brand to recruiting and training sales associates, and developing a strategic plan for the future.Perotti gives you informed, step-by-step discussions of: * The reasons new brokerages fail-and how to avoid making the same mistakes * Innovative ways to recruit and retain the best agents * Proven methods for identifying your marketing niche and increasing your market share * Techniques for structuring compensation plans that motivate without draining profits * Tips for increasing visibility and revenue through websites, transaction management software, virtual assistants, and blog marketingFeaturing insightful self-assessments, checklists, and exercises throughout, The Real Estate Entrepreneur is your hands-on guide to becoming a well-organized, established brokerage owner.

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