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Ebook details:
عنوان: Fire Officer Principles and Practice
نویسنده: 9781284026672
ناشر: Jones & Bartlett Learning; 3 edition (December 20, 2013)
زبان: English
شابک: 1284026671, 978-1284026672
حجم: 23 Mb
فرمت: Epub + Converted Pdf

Cover Title Page Copyright Brief Contents Contents Acknowledgments Chapter 1 Introduction to the Fire Officer Introduction Requirements of the Fire Officer I Roles and Responsibilities of the Fire Officer I Fire Service in the United States History of the Fire Service Fire Equipment Communications Building Codes Paying for Fire Service Training and Education Fire Department Organization Source of Authority Chain of Command Basic Principles of Organization Other Views of Organization The Functions of Management Rules and Regulations, Policies, and Standard Operating Procedures Ethics Requirements for Fire Officer II Additional Roles and Responsibilities for Fire Officer II Working with Other Organizations Challenges for the Captain Supervision and Motivation Increase in Nonfire Incidents Deterioration of the Built Environment Related Duties Cultural Diversity Chapter 2 Preparing for Promotion Introduction The Origin of Promotional Examinations Sizing up Promotion Opportunities Postexamination Promotional Considerations When Fire Officers Are Voted In Preparing a Promotional Examination Charting the Required Knowledge, Skills, and Abilities Promotional Examination Components Multiple-Choice Written Examination Assessment Centers Emergency Incident Simulations Interpersonal Interaction Writing or Speaking Exercise Technical Skills Demonstration Preparing for a Promotional Examination Building a Personal Study Journal Preparing for Role Playing Chapter 3 Fire Fighters and the Fire Officer Introduction The Fire Officer’s Tasks The Beginning of Shift Report Notifications Decision Making and Problem Solving Example of a Typical Fire Station Workday Example of a Typical Volunteer Duty Night The Transition from Fire Fighter to Fire Officer Fire Officer as Supervisor–Commander–Trainer Supervisor Commander Trainer The Fire Officer’s Supervisor Integrity and Ethical Behavior Integrity Ethical Behavior Workplace Diversity The Fire Officer’s Role in Workplace Diversity The Fire Station as a Business Work Location Chapter 4 Fire Officer Communications Introduction The Communication Process The Communication Cycle Effective Communication Skill Basics Active Listening Stay Focused Ensure Accuracy Keep Your Supervisor Informed The Grapevine Overcoming Environmental Noise Emergency Communications “Unit Calling, Repeat Initial On-Scene Radio Report Using the Communications Order Model Radio Reports Reporting Types of Reports Verbal Reports Written Reports Using Information Technology Written Communications Informal Communications Formal Communications Writing a Report Presenting a Report Preparing a News Release Social Media Establishing a Fire Department Social Media Policy Helmet Cams and On-the-Job Digital Images Engaging the Community Through Social Media Chapter 5 Safety and Risk Management Introduction Fire Fighter Death and Injury Trends Everyone Goes Home® National Fire Fighter Near-Miss Reporting System Reducing Deaths from Sudden Cardiac Arrest Reducing Deaths from Motor Vehicle Collisions Reducing Deaths from Fire Suppression Operations Incident Safety Officer Incident Safety Officer and Incident Management Qualifications to Operate as an Incident Safety Officer Assistant Incident Safety Officers at Large or Complex Incidents Incident Scene Rehabilitation Creating and Maintaining a Safe Work Environment Safety Policies and Procedures Emergency Incident Injury Prevention Fire Station Safety Infection Control Infectious Disease Exposure Accident Investigation Accident Investigation and Documentation Postincident Analysis Analyzing Death and Injury Data Sudden Cardiac Arrest Struck by or Contact with an Object Caught or Trapped Analyzing Near-Miss Reports HFACS Level 1: Unsafe Acts HFACS Level 2: Preconditions to Unsafe Acts HFACS Level 3: Unsafe Supervision HFACS Level 4: Organizational Influences Data Analysis Mitigating Hazards Chapter 6 Understanding People: Management Concepts Introduction Managing People Scientific Management Frederick Winslow Taylor Multiphase Fire Fighter Safety and Deployment Study Humanistic Management McGregor: Theory X and Theory Y Maslow: Hierarchy of Need Blake and Mouton’s Managerial Grid Human Resources Management Utilizing Human Resources Mission Statement Getting Assignments Completed Human Resources for Managers The Four Borders of Managing Human Resources Chapter 7 Leading the Fire Company Introduction The Fire Officer as a Follower Leadership Styles Autocratic Democratic Laissez-Faire Power Leadership in Routine Situations Emergency Scene Leadership Methods of Assigning Tasks Critical Situations The Dispatch Center Other Responding Units Leadership Challenges Fire Station as Municipal Work Location Versus Fire Fighter Home Leadership in the Volunteer Fire Service Motivation Reinforcement Theory Motivation–Hygiene Theory Goal-Setting Theory Equity Theory Expectancy Theory Chapter 8 Training and Coaching Introduction Overview of Training Fire Officer Training Responsibilities Review of the Four-Step Method Ensure Proficiency of Existing Skill Sets Mentoring Provide New or Revised Skill Sets Ensure Competence and Confidence When New Member Training Is On-the-Job Skills That Must Be Learned Immediately Skills Necessary for Staying Alive Live Fire Training Student Prerequisites Fire Officer Preparation Responsibilities Prohibited Live Fire Training Activities Developing a Specific Training Program Assess Needs Establish Objectives Develop the Training Program Deliver the Training Evaluate the Impact Professional Development Training Versus Education Cultural Change Issues in Education Academic Accreditation Fire Fighter Certification Programs Accreditation of Certification Programs Building a Professional Development Plan Supervising Fire Officer Preparation Managing Fire Officer CPSE Designations Chapter 9 Evaluation and Discipline Introduction Evaluation Starting the Evaluation Process with a New Fire Fighter Providing Feedback After an Incident or Activity Discipline Positive Discipline: Reinforcing Positive Performance Documentation and Record Keeping Formal Evaluation and Discipline Annual Evaluations Conducting the Annual Evaluation Evaluation Errors Negative Discipline: Correcting Unacceptable Behavior Employee Assistance Program Chapter 10 Organized Labor and the Fire Officer Introduction The International Association of Fire Fighters Establishing a Strong Supervisor/Employee Relationship Positive Labor–Management Relations The Fire Officer’s Role as a Supervisor Grievance Procedure Legislative Framework for Collective Bargaining Norris-LaGuardia Act of 1932 Wagner-Connery Act of 1935 Taft-Hartley Labor Act of 1947 Landrum-Griffin Act of 1959 Collective Bargaining for Federal Employees State Labor Laws Organizing Fire Fighters into Labor Unions Labor Actions in the Fire Service Striking for Better Working Conditions: 1918–1921 Striking to Preserve Wages and Staffing: 1931–1933 Staffing, Wages, and Contracts: 1973–1980 Negative Impacts of Strikes The Fair Labor Standards Act and Fire-Based EMS The Growth of IAFF as a Political Influence Labor–Management Alliances Fire Fighter Safety and Deployment Study EMS Systems Performance Measurement The IAFC/IAFF Labor–Management Initiative Fire Service Joint Labor–Management Wellness–Fitness Task Force Chapter 11 Working in the Community Introduction Understanding the Community Risk Reduction Responding to Public Inquiries Public Education National and Regional Public Education Programs Locally Developed Programs Media Relations Fire Department Public Information Officer Press Releases The Fire Officer as Spokesperson Social Media Outreach Social Media Challenges Chapter 12 Handling Problems, Conflicts, and Mistakes Introduction Complaints, Conflicts, and Mistakes General Decision-Making Procedures Define the Problem Generate Alternative Solutions Select a Solution Implement the Solution Evaluate the Results Managing Conflict Personnel Conflicts and Grievances Conflict Resolution Model Investigate Take Action Follow Up Emotions and Sensitivity Policy Recommendations and Implementation Recommending Policies and Policy Changes Implementing Policies Citizen Complaints Customer Service versus Customer Satisfaction Complainant Expectations Chapter 13 Preincident Planning and Code Enforcement Introduction The Fire Officer’s Role in Community Fire Safety Preincident Planning A Systematic Approach Putting the Data to Use Understanding Fire Codes Building Code versus Fire Code State Fire Codes Local Fire Codes Model Codes Retroactive Code Requirements Understanding Built-in Fire Protection Systems Water-Based Fire Protection Systems Special Extinguishing Systems Fire Alarm and Detection Systems Understanding Fire Code Compliance Inspections Fire Company Inspections Classifying by Building or Occupancy Construction Type Occupancy and Use Group NFPA 704 Marking System Preparing for an Inspection Reviewing the Fire Code Review Prior Inspection Reports, Fire History, and Preincident Plans Coordinate Activity with the Fire Prevention Division Arrange a Visit Assemble Tools and References Conducting the Inspection General Overview Meet with the Representative Inspecting from the Outside In, Bottom to Top Exit Interview Writing the Inspection/Correction Report General Inspection Requirements Access and Egress Exit Signs and Emergency Lighting Portable Fire Extinguishers Built-in Fire Protection Systems Electrical Special Hazards Hazard Identification Signs Selected Use Group–Specific Concerns Public Assembly Business Educational Factory Industrial Hazardous Health Care Mercantile Residential Special Properties Detention Storage Mixed Emergency Management and Business Continuity Plans Risk Assessment Incident Prevention Mitigation Resource Management and Logistics Publishing the Plan Training, Exercises, and Evaluation Chapter 14 Budgeting Introduction The Budget Cycle Base and Supplemental Budgets Revenue Sources Local Government Sources Volunteer Fire Departments Lower Revenue Means Fewer Resources Lower Revenue Options The Purchasing Process Petty Cash Purchase Orders Requisitions The Bidding Process Revenue Sources Grants Nontraditional Revenue Sources Expenditures Personnel Expenditures Operating Expenditures Capital Expenditures Bond Referendums and Capital Projects Navigating the Budgetary Process Developing a Budget Proposal Overview of Fire Ground Location Program FGL Annual Personnel and Operating Expenditures FGL Capital Budget Ask for Everything You Need Cost Recovery and Reduction Chapter 15 Managing Incidents Introduction The Origin of Incident Management FIRESCOPE and Fire Ground Commander Developing One System National Incident Management System Postincident Review Preparing Information for an Incident Review Conducting a Critique Documentation and Follow-up The Fire Officer’s Role in Incident Management Levels of Command Strategic-Level Incident Management Responsibilities of Command Establishing Command Command Options Functions of Command Transfer of Command Fire Fighter Accountability After the Transfer of Command: Building the Incident Management System Command Staff General Staff Functions Location Designators National Response Framework Tactical-Level Incident Management Divisions, Groups, and Units Branches Fire Officer Greater Alarm Responsibilities Staging Task-Level Incident Management Task Forces and Strike Teams Greater Alarm Infrastructure Chapter 16 Rules of Engagement Introduction How the Rules Came to Be Understanding the Scope of the Problem Survivability Profiling Fire Fighter Survivability inside Structure Fires Rule 1. Size up Your Tactical Area of Operation Rule 2. Determine the Occupant Survival Profile Today’s Smoke Is More Toxic Rule 3. Do Not Risk Your Life for Lives or Property That Cannot Be Saved Lives That Could Not Be Saved Rule 4. Extend Limited Risk to Protect Savable Property Rule 5. Extend Vigilance and Measured Risk to Protect and Rescue Savable Lives Deteriorating Conditions Rule 6. Go in Together, Stay Together, Come out Together Rule 7. Maintain Continuous Awareness of Your Air Supply, Situation, Location, and Fire Conditions Air Maintenance as a Situational Awareness Tool Rule 8. Constantly Monitor Fire-Ground Communications for Critical Radio Reports Rule 9. You Are Required to Report Unsafe Practices or Conditions That Can Harm You. Stop, Evaluate, and Decide Learning from the Aviation Industry Raise the Red Flag Rule 10. You Are Required to Abandon Your Position and Retreat Before Deteriorating Conditions Can Harm You Melted Helmets and Heat-Crazed Face Pieces Rule 11. Declare a Mayday As Soon As You Think You Are in Danger Mayday versus Emergency Traffic Chapter 17 Fire Attack Introduction Structure Fire Research New Fire Behavior Graph Modern versus Legacy Single-Family Dwellings Flow Path Supervising a Single Company Closeness of Supervision Situational Leadership Standardized Actions Command Staff Assignments Sizing up the Incident Prearrival Information On-Scene Observations Lloyd Layman’s Five-Step Size-up Process National Fire Academy Size-up Process Risk–Benefit Analysis Developing an Incident Action Plan Incident Priorities Tactical Priorities Tactical Safety Considerations Scene Safety Rapid Intervention Crews Personnel Accountability Report Supervising Multiple Companies Determining Task Assignments Assigning Resources General Structure Fire Considerations Single-Family Dwellings Low-Rise Multiple-Family Dwellings High-Rise Considerations Chapter 18 Fire Cause Determination Introduction Common Causes of Fires Requesting an Investigator Fire Growth and Development Disabled Built-in Fire Protection Delayed Notification or Difficulty in Getting to the Fire Tampered or Altered Equipment Legal Considerations Searches Securing the Scene Evidence Protecting Evidence The Nature of Fire Investigation Finding the Point of Origin Fire Patterns Determining the Cause of the Fire Source and Form of Heat Ignition Material First Ignited Ignition Factor or Cause Fire Analysis Conducting Interviews Vehicle Fire Cause Determination Wildland Fire Cause Determination Fire Cause Classifications Accidental Fire Causes Natural Fire Causes Incendiary Fire Causes Undetermined Fire Causes Indicators of Incendiary Fires Accelerants and Trailers Multiple Points of Origin Arson Arson Motives Documentation and Reports Preliminary Investigation Documentation Investigation Report Legal Proceedings After the Fire Officials Are Gone Chapter 19 Crew Resource Management and Leading Change Introduction Origins of Crew Resource Management Researching and Validating CRM Concepts Human Error Active Failures and Latent Conditions Error Management Model The CRM Model Communication Skills Teamwork Task Allocation Critical Decision Making Situational Awareness Recommending Change Implementing Change Appendix A: An Extract from: NFPA 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition Appendix B: ProBoard Assessment Methodology Matrices for NFPA 1021, 2014 Edition Appendix C: Principles of Fire and Emergency Service Administration (FESHE) Correlation Guide Glossary Index

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