لایب سان

Ebook details:
عنوان: Operations Management, Binder Ready Version: An Integrated Approach
نویسنده: R. Dan Reid, Nada R. Sanders
ناشر: Wiley; 6 edition (September 28, 2015)
زبان: English
شابک: 1118952618, 978-1118952610
حجم: 9 Mb
فرمت: True Pdf

Cover -- Title Page -- Copyright Page -- Preface -- Acknowledgments -- About the Authors -- Contents -- CHAPTER 1 Introduction to Operations Management -- What is Operations Management? -- Differences between Manufacturing and Service Organizations -- Operations Management Decisions -- Historical Development -- Why OM? -- Historical Milestones -- The Industrial Revolution -- Scientific Management -- The Human Relations Movement -- Management Science -- The Computer Age -- Just-in-Time -- Total Quality Management -- Business Process Reengineering -- Flexibility -- Time-Based Competition -- Supply Chain Management -- Global Marketplace -- Sustainability and Green Operations -- Electronic Commerce -- Outsourcing and Flattening of the World -- Big Data Analytics -- Today's OM Environment -- Operations Management in Practice -- Within OM: How It All Fits Together -- OM Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Discussion Questions -- CASE: Hightone Electronics, Inc. -- CASE: Creature Care Animal Clinic (A) -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Demonstrating Your Knowledge of OM -- Selected Bibliography -- CHAPTER 2 Operations Strategy and Competitiveness -- The Role of Operations Strategy -- The Importance of Operations Strategy -- Developing a Business Strategy -- Mission -- Environmental Scanning -- Core Competencies -- Putting It Together -- Developing an Operations Strategy -- Competitive Priorities -- The Need for Trade-Offs -- Order Winners and Qualifiers -- Translating Competitive Priorities into Production Requirements -- Strategic Role of Technology -- Types of Technologies -- Technology as a Tool for Competitive Advantage -- Productivity -- Measuring Productivity -- Interpreting Productivity Measures -- Productivity and Competitiveness. Productivity and the Service Sector -- Operations Strategy Within OM: How it All Fits Together -- Operations Strategy Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Prime Bank of Massachusetts -- CASE: Boseman Oil and Petroleum (BOP) -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Understanding Strategic Differences -- Selected Bibliography -- CHAPTER 3 Product Design and Process Selection -- Product Design -- Design of Services versus Goods -- The Product Design Process -- Idea Development -- Product Screening -- Preliminary Design and Testing -- Final Design -- Factors Impacting Product Design -- Design for Manufacture -- Product Life Cycle -- Concurrent Engineering -- Remanufacturing -- Process Selection -- Types of Processes -- Designing Processes -- Process Performance Metrics -- Linking Product Design and Process Selection -- Product Design Decisions -- Competitive Priorities -- Facility Layout -- Product and Service Strategy -- Degree of Vertical Integration -- Technology Decisions -- Information Technology -- Automation -- E-manufacturing -- Designing Services -- How Are Services Different from Manufacturing? -- How Are Services Classified? -- The Service Package -- Differing Service Designs -- Product Design and Process Selection Within OM: How It All Fits Together -- Product Design and Process Selection Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Biddy's Bakery (BB) -- CASE: Creature Care Animal Clinic (B) -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Country Comfort Furniture -- Selected Bibliography. CHAPTER 4 Supply Chain Management -- Basic Supply Chains -- Components of a Supply Chain for a Manufacturer -- A Supply Chain for a Service Organization -- The Bullwhip Effect -- Issues Affecting Supply Chain Management -- E-commerce and Supply Chains -- Consumer Expectations and Competition Resulting from E-commerce -- Globalization -- Infrastructure Issues -- Government Regulation and E-commerce -- Green Supply Chain Management -- The Role of Purchasing -- Traditional Purchasing and E-purchasing -- Sourcing Decisions -- Insourcing versus Outsourcing Decisions -- Developing Supplier Relationships -- How Many Suppliers? -- Developing Partnerships -- Supplier Management Ethics -- The Role of Warehouses -- Crossdocking -- Radio Frequency Identification Technology (RFID) -- Third-Party Service Providers -- Implementing Supply Chain Management -- Strategies for Leveraging Supply Chain Management -- Supply Chain Performance Metrics -- Supply Chain Management Within OM: How It All Fits Together -- SCM Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Electronic Personal Heart Rate Monitors Supply Chain Management Game -- CASE: Supply Chain Management At Durham International Manufacturing Company (DIMCO) -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Global Shopping -- Selected Bibliography -- CHAPTER 5 Total Quality Management -- Defining Quality -- Differences between Manufacturing and Service Organizations -- Cost of Quality -- The Evolution of Total Quality Management (TQM) -- Quality Gurus -- The Philosophy of TQM -- Customer Focus -- Continuous Improvement -- Employee Empowerment -- Use of Quality Tools -- Product Design -- Process Management -- Managing Supplier Quality. Quality Awards and Standards -- The Malcolm Baldrige National Quality Award (MBNQA) -- The Deming Prize -- ISO 9000 Standards -- ISO Standards for Sustainability Reporting -- Why TQM Efforts Fail -- Total Quality Management (TQM) Within OM: How It All Fits Together -- Total Quality Management (TQM) Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Gold Coast Advertising (GCA) -- CASE: Delta Plastics, Inc. (A) -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Snyder Bakeries -- Selected Bibliography -- CHAPTER 6 Statistical Quality Control -- What Is Statistical Quality Control? -- Sources of Variation: Common and Assignable Causes -- Descriptive Statistics -- The Mean -- The Range and Standard Deviation -- Distribution of Data -- Statistical Process Control Methods -- Developing Control Charts -- Types of Control Charts -- Control Charts for Variables -- Mean (x-Bar) Charts -- Range (R) Charts -- Using Mean and Range Charts Together -- Control Charts for Attributes -- p-Charts -- c-Charts -- Process Capability -- Measuring Process Capability -- Six Sigma Quality -- Acceptance Sampling -- Sampling Plans -- Operating Characteristic (OC) Curves -- Developing OC Curves -- Average Outgoing Quality -- Implications for Managers -- How Much and How Often to Inspect -- Where to Inspect -- Which Tools to Use -- Statistical Quality Control in Services -- Statistical Quality Control (SQC) Within OM: How It All Fits Together -- Statistical Quality Control (SQC) Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Scharadin Hotels -- CASE: Delta Plastics, Inc. (B). INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Safe-Air -- Selected Bibliography -- CHAPTER 7 Just-in-Time and Lean Systems -- The Philosophy of JIT -- Eliminate Waste -- A Broad View of Operations -- Simplicity -- Continuous Improvement -- Visibility -- Flexibility -- Elements of JIT -- Just-in-Time Manufacturing -- Total Quality Management (TQM) -- Respect for People -- Just-in-Time Manufacturing -- The Pull System -- Kanban Production -- Variations of Kanban Production -- Small Lot Sizes and Quick Setups -- Uniform Plant Loading -- Flexible Resources -- Facility Layout -- Total Quality Management -- Product versus Process -- Quality at the Source -- Preventive Maintenance -- Work Environment -- Respect for People -- The Role of Production Employees -- Lifetime Employment -- The Role of Management -- Supplier Relationships -- Benefits of JIT -- Implementing JIT -- JIT in Services -- Improved Quality -- Uniform Facility Loading -- Use of Multifunction Workers -- Reductions in Cycle Time -- Minimizing Setup Times and Parallel Processing -- Workplace Organization -- JIT and Lean Systems Within OM: How It All Fits Together -- JIT and Lean Systems Across the Organization -- THE SUPPLY CHAIN LINK -- THE SUSTAINABILITY LINK -- Chapter Highlights -- Key Terms -- Formula Review -- Solved Problems -- Discussion Questions -- Problems -- CASE: Katz Carpeting -- CASE: Dixon Audio Systems -- INTERACTIVE CASE: Virtual Company -- INTERNET CHALLENGE: Truck-Fleet, Inc. -- Selected Bibliography -- CHAPTER 8 Forecasting -- Principles of Forecasting -- Steps in the Forecasting Process -- Types of Forecasting Methods -- Qualitative Methods -- Quantitative Methods -- Time Series Models -- Forecasting Level or Horizontal Pattern -- Forecasting Trend -- Forecasting Seasonality -- Causal Models -- Linear Regression -- Multiple Regression.

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