ITIL 4 Managing Professional Direct, Plan and Improve 9780113316441 - Epub + Converted Pdf

دانلود کتاب ITIL 4 Managing Professional Direct, Plan and Improve 9780113316441 - Epub + Converted Pdf

Author: AXELOS Limited

توضیحات کتاب :

خرید کتاب ITIL®4: Direct, Plan and Improve

ضمانت بازگشت

ضمانت بازگشت

فایل های تست شده

فایل های تست شده

پرداخت آنلاین

پرداخت آنلاین

تضمین کیفیت

تضمین کیفیت

دانلود فوری

دانلود فوری

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

 

The ‘ITIL 4 Managing Professional’ range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, managers of all levels involved in shaping direction and strategy, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.

 

Direct, Plan and Improve forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

 

Delegates must undertake all four modules of; ‘Create, Deliver and Support’, ‘Direct, Plan and Improve’, ‘Drive Stakeholder Value’ and ‘High Velocity IT’ to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.

ادامه ...

Ebook details:
عنوان: ITIL 4 Managing Professional Direct, Plan and Improve 9780113316441
نویسنده: Amazon.com
ناشر: English
زبان:
شابک: 0113316445, 978-0113316441

 

9780113316458 0113316453


حجم: 5 Mb
فرمت: Epub + Converted Pdf

ادامه ...

Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- Chapter 1: Introduction -- 1.1 Why direction, planning, and improvement matter -- 1.2 Direction -- 1.3 Planning -- 1.4 Improvement -- 1.5 The role of measurement and reporting -- 1.6 Direction, planning, and improvement of the ITIL SVS -- 1.7 Applying the guiding principles -- 1.8 alue, outcomes, costs, and risks in direct, plan, and improve -- 1.9 Direction, planning, and improvement for everyone Chapter 2: Strategy and direction -- 2.1 Strategy management -- 2.2 Defining the structures and methods used to direct behaviours and make decisions -- 2.3 The role of risk management in direction, planning, and improvement -- 2.4 Portfolio management: a key decision-making practice -- 2.5 Direction via governance, risk, and compliance -- 2.6 Summary -- Chapter 3: Assessment and planning -- 3.1 Basics of assessment -- 3.2 Basics of planning -- 3.3 Introduction to value stream mapping -- 3.4 Summary -- Chapter 4: Measurement and reporting -- 4.1 Basics of measurement and reporting 4.2 Types of measurements -- 4.3 Measurement and the four dimensions -- 4.4 Measurement of products and services -- 4.5 Summary -- Chapter 5: Continual improvement -- 5.1 Creating a continual improvement culture -- 5.2 Continual improvement of the service value chain and practices -- 5.3 Continual improvement in organizations -- 5.4 The continual improvement model -- 5.5 Using measurement and reporting in continual improvement -- 5.6 Summary -- Chapter 6: Communication and organizational change management -- 6.1 Basics of effective communication 6.2 Identifying and communicating with stakeholders -- 6.3 Basics of OCM -- 6.4 Summary -- Chapter 7: Developing a service value system -- 7.1 Adopting the guiding principles -- 7.2 Centre of excellence for service management -- 7.3 The four dimensions of service management in the SVS -- 7.4 Summary -- Chapter 8: Bringing it together -- 8.1 Modern leadership -- 8.2 Using the guiding principles for direction, planning, and improvement -- 8.3 Summary -- Chapter 9: Conclusion -- The ITIL story -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements

ادامه ...
پشتیبانی محصول

۱- در صورت داشتن هرگونه مشکلی در پرداخت، لطفا با پشتیبانی تلگرام در ارتباط باشید.

۲- برای خرید محصولات لطفا به شماره محصول و عنوان دقت کنید.

۳- شما می توانید فایلها را روی نرم افزارهای مختلف اجرا کنید(هیچگونه کد یا قفلی روی فایلها وجود ندارد).

۴- بعد از خرید، محصول مورد نظر از صفحه محصول قابل دانلود خواهد بود همچنین به ایمیل شما ارسال می شود.

۵- در صورت وجود هر مشکلی در فرایند خرید با تماس بگیرید.