لایب سان

TOURISM MANAGEMENT IN THE 21ST CENTURY......Page 3 NOTICE TO THE READER......Page 6 CONTENTS......Page 7 PREFACE......Page 9 INTRODUCTION......Page 15 1.1. The Evolution to Globalisation......Page 16 1.2. Perspectives on Globalisation......Page 19 1.3. Three Arenas of Globalisation......Page 20 1.4. It Is Capitalist Globalisation that Matters......Page 24 1.5. Sklair’s Sociology of the Global System......Page 26 1.6. Twin Crises......Page 32 1.7. Towards Socialist Globalisation......Page 34 2.1. Context of the Global Tourism Industry......Page 37 2.2. Globalisation and Tourism......Page 38 2.3. Institutions......Page 41 2.4. Transnational Capitalist Class - A Case Study......Page 51 2.5. Tourism Transnational Practices......Page 52 2.6. Culture-Ideology of Consumerism and the Right to Travel......Page 64 2.7. Evidence of the Twin Crises in Tourism......Page 68 2.8. Opposition Fostered by the Twin Crises......Page 73 CONCLUSION......Page 75 REFERENCES......Page 76 ABSTRACT......Page 85 INTRODUCTION......Page 86 An Overview of Australian Outbound Tourism......Page 88 Customer Profile......Page 89 Destination Image and Tourist Perceptions......Page 91 Tourist Satisfaction......Page 92 HOLSAT Model......Page 93 Methodology......Page 94 Questionnaire Design......Page 97 Data Collection......Page 99 Methods of Analysis......Page 100 Findings from HOLSAT with the Whole Sample......Page 103 HOLSAT with Travel Mode......Page 107 Common Significant Positive and Negative Attributes for Package Tour andFree and Independent Travellers (FIT's)......Page 112 HOLSAT with Gender......Page 114 Common Significant Positive and Negative Attributes for Gender Group......Page 118 Positive Attributes......Page 119 Negative Attributes......Page 122 HOLSAT with Mode of Travel......Page 123 HOLSAT with Gender......Page 124 Positive Aspects of Vietnam......Page 125 Negative Aspects of Vietnam......Page 129 COMPARISON THE HOLSAT AND OPEN QUESTIONS RESULTS......Page 131 Marketing Implications......Page 132 CONCLUSIONS AND RECOMMENDATIONS......Page 133 REFERENCES......Page 134 INTRODUCTION......Page 139 SOME GLOBAL TRENDS AND THEORETICAL ISSUES IN TOURISM DEVELOPMENT......Page 140 TOURISM AND ECONOMIC DEVELOPMENT: A GENERAL DEBATE......Page 143 OVERVIEW OF TOURISM INDUSTRY IN FIJI......Page 144 TOURISM DEMAND......Page 146 ORIGIN OF VISITORS......Page 147 TOURISM EARNINGS AND TOURISM’S CONTRIBUTION TO THE FIJIAN ECONOMY......Page 148 INCENTIVES AND INVESTMENT FOR TOURISM DEVELOPMENT......Page 151 PROPERTY RIGHTS IN LAND AND TOURISM DEVELOPMENT......Page 154 NATIVE LAND TRUST BOARD ANDTOURISM POLICY AND INVESTMENT......Page 158 NATIVE LAND TRUST BOARD, ENVIRONMENT AND TOURISM DEVELOPMENT......Page 162 SUMMARY AND CONCLUDING COMMENTS......Page 164 REFERENCES......Page 165 INTRODUCTION......Page 171 What Constitutes a Disability?......Page 173 The Legal Requirements when Dealing with Employment and Accessibility......Page 174 The Current Status of Disabilty Employment Issues in the Hospitality Industry......Page 175 Hiring Techniques......Page 177 Confidentiality......Page 179 Termination of the Disabled......Page 180 Challenges in 21st Century Hospitality......Page 181 Applications of Laws and Policies......Page 182 What Are the Examples of Reasonable Adjustments?......Page 184 Examples of Discriminative Treatments in Hospitality Industry......Page 185 How Hospitality Industry Service Providers Can Deal with Human Rights Issues......Page 186 Case 1......Page 187 Case 3......Page 188 Case 6......Page 189 CONCLUSION......Page 190 REFERENCES......Page 191 Abstract......Page 193 1. Introduction......Page 194 2. Rural Accommodation......Page 195 2.1. Study Area......Page 196 3. Methodology......Page 198 3.1. Discrete Choice Modelling......Page 199 3.2. Stated Preference Data......Page 200 3.3. Experimental Design......Page 202 3.4. Data Collection......Page 205 4.1. Homogenous Specification......Page 207 4.2. Specification of Benefits Sought in Rural Tourism......Page 209 4.3. Specification of Socioeconomic and Trip Behaviour Variables......Page 211 5. Conclusions......Page 212 References......Page 213 ABSTRACT......Page 219 2.1. Information Society and ITs......Page 220 2.1. Influence of ITs in the Firm......Page 221 3.1. Scales Used......Page 226 3.2. Analytic Tools......Page 227 4.1. Evaluation of Measurement Scales......Page 228 4.2. Analysis of the Causal Structural Models. Testing of the Hypothesis......Page 230 5. CONCLUSION......Page 232 7. REFERENCES......Page 234 ABSTRACT......Page 239 1. INTRODUCTION......Page 240 2.1. Quality Management Practice Dimensions......Page 241 2.2. The Impact of Quality Management on Firm Performance......Page 243 3.1. Service Quality from the Marketing Perspective......Page 247 3.2. Service Quality from the Management Perspective......Page 254 4.1. Service Quality Research in Tourism from the Marketing Perspective......Page 257 4.2. Service Quality Research in Tourism from the Management Perspective......Page 259 5. CONCLUSION......Page 261 6. REFERENCES......Page 263 ABSTRACT......Page 271 1. INTRODUCTION......Page 272 2.1. Store Atmosphere......Page 274 2.2. Consumer Emotion......Page 275 2.3. Consumer Purchasing Behavior......Page 276 2.4. Store Atmosphere, Emotion, and Purchasing Behavior......Page 277 3.1. Research Structure......Page 279 3.3. Samples......Page 280 4.1. Importance and Satisfaction of Atmospheric Factors......Page 281 4.2. Store Atmosphere on Consumer Emotion......Page 282 5. CONCLUSION......Page 285 6. REFERENCES......Page 287 INTRODUCTION......Page 291 DEVELOPMENT OF ‘RED TOURISM’......Page 294 CONCLUSION......Page 300 REFERENCES......Page 303 INTRODUCTION......Page 307 DESIGNING THE OUTSOURCING PROCESS......Page 309 Orientation to Processes, Activities and Creation of Value......Page 310 Relational View......Page 312 Internal View......Page 311 Evaluating the Development of Relational Capabilities in the Outsourcing of Activities......Page 316 Evaluating Suppliers for the Development of Relational Capabilities......Page 317 REFERENCES......Page 319 ABSTRACT......Page 323 1. INTRODUCTION......Page 324 2. TOURISM AND NATURAL RESOURCES......Page 326 3. INSTRUMENTS FOR THE SUSTAINABLE MANAGEMENT OF TOURISM ECONOMIES......Page 328 4. CONCLUSION......Page 331 5. REFERENCES......Page 332 ABSTRACT......Page 337 2. THE EVOLUTION AND FUTURE PROSPECTS OF WORLD TOURISM......Page 338 3. TRENDS IN SUN AND SAND TOURISM: THE CASE OF SPAIN......Page 341 4. CONCLUSION......Page 346 REFERENCES......Page 347 INTRODUCTION......Page 351 1. Avoid the Tax Burden......Page 352 4. Avoid Fair Competition......Page 353 DEFINING AND MEASURING THE HIDDEN ECONOMY AT THE NATIONAL LEVEL......Page 354 DEFINING AND MEASURING THE HIDDEN ECONOMY AT THE INDUSTRY LEVEL......Page 355 2. Employees......Page 356 6. Enforcement......Page 357 CIRCUMSTANTIAL EMPIRICAL EVIDENCE OF THE HIDDEN ECONOMY ACROSS INDUSTRIES......Page 358 HOW TO CONCEAL ACTIVITIES IN HOTELS AND RESTAURANTS......Page 362 CONCLUSION......Page 363 REFERENCES......Page 364 1. INTRODUCTION......Page 367 2. DIVERSITY MANAGEMENT IN TOURISM BUSINESSES......Page 369 3. DIVERSITY-BASED TOURISM INITIATIVES......Page 372 4. CONCLUSION......Page 374 6. REFERENCES......Page 375 INDEX......Page 379

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