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iii Our Contract with You, The Reader In which we, the folks who make up Hentzenwerke Publishing, describe what you, the reader, can expect from this book and from us. Hi there! I’ve been writing professionally (in other words, eventually getting a paycheck for my scribbles) since 1974, and writing about software development since 1992. As an author, I’ve worked with a half-dozen different publishers and corresponded with thousands of readers over the years. As a software developer and all-around geek, I’ve also acquired a library of more than 100 computer and software-related books. Thus, when I donned the publisher’s cap six years ago to produce the 1997 Developer’s Guide, I had some pretty good ideas of what I liked (and didn’t like) from publishers, what readers liked and didn’t like, and what I, as a reader, liked and didn’t like. Now, with our new titles for 2003, we’re in our sixth season. (For those who are keeping track, the ’97 DevGuide was our first, albeit abbreviated, season, the batch of six “Essentials” for Visual FoxPro 6.0 in 1999 was our second, and, in keeping with the sports analogy, the books we published in 2000 and 2002 comprised our third, fourth, and fifth.) John Wooden, the famed UCLA basketball coach, posited that teams aren’t consistent; they’re always getting better—or worse. We’d like to get better… One of my goals for each season is to build a closer relationship with you, the reader. In order for us to do this, you’ve got to know what you should expect from us. • You have the right to expect that your order will be processed quickly and correctly, and that your book will be delivered to you in new condition. • You have the right to expect that the content of your book is technically accurate and up-to-date, that the explanations are clear, and that the layout is easy to read and follow without a lot of fluff or nonsense. • You have the right to expect access to source code (if applicable for the book in question), errata, FAQs, and other information that’s relevant to the book via our Web site. • You have the right to expect an electronic version of your printed book to be available via our Web site. • You have the right to expect that, if you report errors to us, your report will be responded to promptly, and that the appropriate notice will be included in the errata and/or FAQs for the book